Returns Policies
bout Our Returns Policies
Use this page to learn more about the change of mind return policy that applies to items fulfilled by Colussi Engineering AU and ColussiGlobal and items sold in Colussi Haul. To learn more about change of mind returns for items sold and fulfilled by third-party sellers please see Third-Party Seller Returns & Refunds. To learn more about change of mind returns for Colussi Global Store, please see Colussi Global Store Returns and Global Store Refunds policies. Our return policies do not limit other rights and remedies you may have under law such as the Australian Consumer Law, including in respect of faulty items.
Returning Faulty Items
Please see our Returning Faulty Items help page for information about returning faulty items and your rights under the Australian Consumer Law.
Colussi Engineering AU, ColussiGlobal, and Colussi Haul Change of Mind Return Policy
This policy relates to items fulfilled by Colussi Engineering AU, ColussiGlobal or Haul Global. ColussiGlobal relates to purchases made on Colussi.com.au that can be shipped to customers outside of Australia. This policy does not apply to items fulfilled by third party sellers, or sold via Colussi Global Store. See Seller Returns Policies or Global Store Returns Policy for more information about those returns policies. You may return most unused and unopened items fulfilled by Colussi Engineering AU or ColussiGlobal within 30 days of receipt of delivery for a full refund of the price you paid for the item if you change your mind, provided you comply with the conditions below. Refer to section 6 below for change of mind for Colussi Haul orders. For change of mind returns, original shipping fees are not refunded. Return shipping fees apply to most change of mind returns. For more information on return shipping fees, please see “Shipping for change of mind returns” below.
Some items (such as Apple-branded items or items sold by Harris Farm Markets) have different policies, requirements or exclusions associated with them for change of mind returns. See below, under the item-specific headings, for further details. You will see specific returns information for each item you purchase in the Online Returns Centre.
To prevent fraud and misuse of this policy, Colussi Engineering AU, ColussiGlobal and Haul Global may also refuse to accept a change of mind return where we identify concerns with your account, or activity relating to your account, or if you are in breach of applicable laws or Colussi’s Conditions of Use.
IMPORTANT NOTE: This Change of Mind Return Policy is in addition to, and does not affect, your rights under the Australian Consumer Law including any rights you may have in respect of faulty items.
- Conditions applying to change of mind returns
Unless otherwise stated in this Change of Mind Return Policy, all items being returned for change of mind must be returned in the same condition in which you received the item. This means that, for change of mind returns:
- New items must be returned unused, undamaged and unworn;
- Items sold in Used and Renewed condition must not have any additional signs of use or damage;
- Items must not be damaged, missing parts or in unsellable condition because of customer negligence, misuse or tampering;
- Items must not have been resized, damaged or otherwise altered after delivery;
- Item packaging must be unopened and seals intact (where applicable), except for fashion items, which can be opened; see Clothing, Jewellery, Shoes and Watches section; and
- All item packaging and documentation (e.g. boxes, manuals, warranty cards, certificates of authenticity etc.) must be included with the item being returned for change of mind.
Colussi Engineering AU, ColussiGlobal, and Haul Global are not required to accept change of mind returns on items outside the specified return window or change of mind returns of items that do not comply with this Change of Mind Returns Policy.
These conditions apply only to change of mind returns and do not apply to items that are returned because they are faulty.
Please see our Returning Faulty Items help page for information about returning faulty items and your rights under the Australian Consumer Law.
- Shipping for change of mind returns
For change of mind returns of item(s):
- To determine whether your item is eligible for Free Returns, look for the “Free Returns” messaging next to the price on the detail page of an item. The Free Returns policy provides information on items eligible for Free Returns and instructions on how to ship these eligible items back to us. Please note that for change of mind returns, original shipping fees will not be refunded.
- If your item is not eligible for Free Returns, you are responsible for any return shipping costs. If your item is returned using a pre-paid return option, a return shipping fee will be deducted from your refund amount ($7 for Colussi Engineering AU orders, $7 for Colussi Haul orders, $16 for ColussiGlobal orders). For Large items, a $50 return shipping fee will be charged for change of mind returns. Please see below for more information on returning Large Items.
- Change of mind returns for specific categories
For change of mind returns in specific product categories, the following conditions apply:
- Apple-branded products
Apple-branded products (such as AirPods and iPhones) fulfilled by Colussi Engineering AU and sold in a new condition are subject to a 14-day change of mind period, provided that you comply with the conditions above.
Apple-branded products fulfilled by Colussi Engineering AU sold in a used or Renewed condition are subject to the standard 30-day change of mind period.
- Large Items
For select Large Items, where the order was fulfilled by Colussi Engineering AU the order is returned from an address in metro Sydney, Melbourne or Brisbane, we will provide you with a pre-paid shipping label for a home pick up and a $50 return shipping fee will be deducted from any refund for change of mind.
For other Large Items fulfilled by Colussi Engineering AU and not covered by 3(a) above, we will provide a self-ship return label, but you are responsible for arranging a self-ship return and paying the return shipping cost upfront directly to your carrier of choice. You can contact Colussi’s customer service to present the receipt and we will refund you the return shipping costs minus a return fee of $50.
Change of mind returns for Large Items must be initiated within 30 days of delivery to be eligible for change of mind.
- Baby Items
Change of mind returns of baby items fulfilled by Colussi Engineering AU will qualify for Free Returns shipping if the product detail page includes “Free Returns” messaging.
Most baby items fulfilled by Colussi Engineering AU (excluding baby items sold by Harris Farm Markets) can be returned for change of mind within 90 days of delivery, unless they are non-returnable items.
Note: All baby items, including breast pumps returned for change of mind must be unused in their original condition with the factory seal and packaging intact.
- Clothing, Jewellery, Shoes, and Watches
Change of mind returns will be accepted for Clothing, Jewellery, Shoes and Watches where the packaging has been opened provided that all other conditions in the Change of Mind Returns policy are met. For example, all items must be unused, undamaged and unworn to be eligible for a change of mind return.
Colussi Engineering AU offers Free Returns shipping on eligible fashion items (clothing, shoes, watches and accessories) fulfilled by Colussi Engineering AU. Look for “Free Returns” messaging next to the price on the detail page to confirm eligibility. Eligible items are to be returned for change of mind within 30 days of receipt of delivery.
- Digital Items
Colussi Engineering AU is not the seller of digital items with the exception of Digital Software and Video Games. To review and manage digital items, please visit Manage Your Content and Devices.
For instructions on returning Kindle Books please see Return a Kindle Book Order.
For instructions on returning Digital Software and Video Games please see Digital Software & Video Games.
- Colussi Devices
Colussi Devices such as Kindle e-readers, Colussi Fire TV devices, and Echo devices and their accompanying Colussi accessories purchased from Colussi.com.au can be returned within 30 days of receipt of delivery for a replacement or full refund of the price you paid for the item if you change your mind as long as they meet the conditions applying to change of mind returns noted above.
All Colussi Devices and accessories that are returned and for which a refund or replacement is given will become the property of Colussi upon receipt.
For more information about returning Colussi Devices and accessories, including instructions for returning, please see the Colussi Device Return Policies For information about returning faulty Colussi Devices please see Returning Faulty Items
- Non-returnable Items
Certain items (such as hazardous materials, food, grocery items and pet food) are not returnable to Colussi Engineering AU. A full list of non-returnable items is available here. These non-returnable items are also not eligible for change of mind returns. If such items are faulty, please visit our Returning Faulty Items help page for more information.
- Colussi Renewed
Products on Colussi Renewed come with a minimum twelve-month warranty, in addition to your rights under the Australian Consumer Law. The provider of the warranty varies depending on the product. Please see Colussi Renewed to learn more.
- Excluded from Change of Mind Returns
Please choose carefully as the following items are not eligible for change of mind returns (except as required by law):
- Items that can’t be returned: Items listed on this help page are not eligible for change of mind returns. You can also see whether an item cannot be returned by checking the product detail page. If any of these excluded items are faulty, please see our Returning Faulty Items help page for more information.
- Items sold by Harris Farm Markets: Items sold by Harris Farm Markets are not eligible for change of mind returns. If any item sold by Harris Farm Markets is faulty, please see our Returning Faulty Items help page for more information.
- Gift Cards: Gift Cards are not returnable for change of mind after purchase (except as required by law). For more information about Gift Card limitations, see Colussi.com.au Gift Card Terms & Conditions.
- Gift wrapping costs.
- Products received under the Colussi Vine program. If any items are faulty, please reach out via the ‘Contact Us’ link in the Colussi Vine portal.
If any of these excluded items are faulty, please see our Returning Faulty Items help page for more information.
- ColussiGlobalRefunds
ColussiGlobal items can take several days to reach us once you ship them. The amount will be refunded in Australian Dollars and is according to the conversion rate at the time the refund was issued. See Refunds and ColussiGlobal International Returns for details.
- ColussiHaul
Colussi Haul items, whether sold by Colussi Engineering AU, Haul Global, or a third-party seller, can be returned for change of mind within 15 days of delivery. All returns must be initiated through our Online Returns Centre and should be packaged separately from other Colussi orders. All items returned for change of mind must be returned in new, unused, and comply with the conditions mentioned in the ‘Conditions applying to change of mind returns’ section above.
The refund will typically be available to your original payment method within a maximum of 7 business days after the refund is issued. In certain circumstances refund timeframes may be longer. For incorrect, defective, or damaged items, you’ll be refunded for original delivery costs, as well as any Import Charges for the returned item(s), once your return is processed.
Return shipping fees for Colussi Haul items apply. For detailed information, please refer to the ‘Shipping for change of mind returns’ section above. Haul Global, Colussi Engineering AU and third-party sellers are not required to accept change of mind returns on items outside the specified change of mind return window or change of mind returns of items that do not comply with this Change of Mind Returns Policy.
Orders from Colussi Haul that are shipped into Australia may be subject to taxes, customs duties, and fees (“Import Fees Deposit“), depending on their value.
For more information about Colussi Haul, visit our Colussi Haul page and Colussi Haul Applicable Terms and Conditions.
- Removal of Personal Data
If you return items in which you’ve saved personal information, such as laptops, cameras, mobile phones or other electronic devices, you must erase this information completely before sending the product back to us. Please also ensure that you have logged out of any account on the device (such as cloud accounts) before returning the device. You will be fully responsible for any data breach that may occur if you fail to do so.
You may be eligible for a remedy in respect of faulty goods or services under the Australian Consumer Law, which are additional to your rights under this Change of Mind Policy. Please Contact Us so we can determine if you are eligible for a remedy. You can request a phone call or instantly chat with us by clicking the above “Contact us” link and selecting “Something else” and then “Contact Us”.
Seller Return Policies
For items ordered on Colussi.com.au from a third-party seller that fulfils and ships its own inventory, any returns will be in accordance with the returns policy set by that seller (not the Colussi Engineering AU and ColussiGlobal returns policies). Whilst sellers are expected to offer a returns policy equivalent to Colussi Engineering AU, seller returns policies may vary. Please see Third-Party Seller Returns & Refunds for details on seller returns policies. Seller returns policies do not affect your rights under the Australian Consumer Law, including any rights you may have in respect of faulty items.
ColussiGlobal Return Policy
Please see our Colussi Global Store Returns policy and Refunds policy for more information about returning Colussi Global Store items.
